Refund policy

Bucket List Diver Return Policy

We want you to be stoked with your new dive gear! If you are not completely satisfied with your purchase, we offer a 30-day return policy for store credit or exchange.

Change of Mind & Sizing Exchanges If you simply change your mind or require a different size, you have 30 days after receiving your physical item to request a return. For these returns, we do not offer cash refunds. Instead, we will happily provide a Store Credit to the value of the purchase price, or a direct exchange for a different size/product.

To be eligible, your item must be in the exact same condition that you received it: unworn, unused, with all tags attached, and in its original, undamaged packaging. You will also need the receipt or proof of purchase.

How to Start a Return You can contact us at info@bucketlistdiver.com to initiate a return.

If your return is accepted, you can either:

Drop it off in person: Bring the item to our physical store at Bucket List Diver, E-shed Shop 1, Peter Hughes Dr, Fremantle WA 6160.
Mail it back: Send the item to the address above.

Please note: For change-of-mind returns or size exchanges, the customer is strictly responsible for all return shipping costs. We highly recommend using a trackable shipping service, as we cannot be held responsible for lost packages.

Items sent back to us without first requesting a return will not be accepted.

Exceptions / Non-Returnable Items Certain types of items cannot be returned for hygiene and safety reasons. This includes:

Opened personal care goods (such as sunscreen or anti-fog).
Any breathing apparatus (snorkels, regulators) that has been used in the water.
Swimwear, booties, or wetsuits that have been worn in the water.
Hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items, clearance items, or gift cards. (Note: This policy applies only to physical retail products. Dive courses and charters booked with us are subject to our separate Booking & Cancellation Policy).

Damaged or Faulty Items & Australian Consumer Law Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If an item is found to be genuinely faulty or damaged upon arrival, we will provide a prepaid return shipping label and issue a full refund to your original payment method, or organize a replacement at our expense.

Processing Your Store Credit/Refund We will notify you once we’ve received and inspected your return, and let you know if the store credit or faulty-item refund was approved.

For Store Credits: You will be issued a digital gift card or credit code within 3 business days of us receiving the item.
For Faulty Refunds: You will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If you have any questions regarding your specific item, please get in touch at info@bucketlistdiver.com.